SERVICES
To stay competitive, business leaders need to innovate with new tools that make it easier for customers to buy at the point of need.
Together we strategize and optimize across all facets of the omni-channel experience, and the real proof of our effectiveness, is measured in one metric, the holy grail: Customer Lifetime Value.
Strategy & Organization
With over 1,000 companies competing in the Martech space it's challenging to select the right solution and develop a winning strategy. That's where I can help. Together we can workshop customer experience, from acquisition and onboarding through to retention, I will work with your web team and marketing leaders to strategize your plan, and align the organization for success.
Website Consulting
Your website should be the hub of your brand. Done right, it can be your launchpad and propel users to transactions and engagement, but many companies treat it like a billboard, and miss the chance to have a meaningful interaction.
It's my goal to help you build the most effective customer resource.
Customer Experience
Engagement, data and analytics are the drivers of customer experience and it's critical to understand where you are today, and where you want to go. Driving maturity in these areas can propel the growth of the business, while delighting customers.
Mobile Commerce
Mobility is a must. Providing the ability to buy online and pick up in store is a smart move, but how do you get ready for mobile commerce? I can help.
​Workshops and Speaking
Using stories, experience and framework from industry leaders, we can explore the digital customer experience and chart a course for success. Benchmarking data, best practices and industry expertise are used in workshops and you leave with a tactical checklist for success.
​Strategic Planning
Improving market share and customer satisfaction with technology will better prepare the business for future growth. Leveraging tools and new technologies to strategically plan for auotomation and innovation is much more effective when a member of your team has years of experience strategically planning for development of technology. That's where we come in.
​Ecommerce and Analytics
These two go together like peanut butter and jelly. One of the best and most exciting elements of ecommerce is the ability to measure and optimize data on your customers.
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With every click and every purchase customers are telling you about themselves. Are you acting on it?
Where they convert, what they purchase and how they behave online compared to other users can be utilized to improve the customer experience over time, reducing friction and enabling repeat purchases.